Sell more
Leads come in, but follow-up depends on each salesperson's memory and on whatever was left in a chat.
How you would notice Conversion · Repeat purchases · Timely follow-up · Capacity to serve
See what lies behind itBusiness professionalization ecosystem
Grow your company with more control and less dependence.
We help owners and directors of small and midsize businesses connect their technology decisions to what they want to achieve: selling more, working more efficiently, leading with peace of mind and taking load off their team.
What it's for
What would have to improve in your company for an investment to be truly worth it?
Before talking about which system to buy, it helps to be clear about what you want to change and how you will recognize the improvement.
Be more efficient
You bought a system, but the team still re-keys into Excel what has already been done.
How you would notice Turnaround time · Errors · Re-keying and rework · Available capacity
See what lies behind itLead with more control and peace of mind
The figure exists, but to get it you have to ask someone and wait.
How you would notice Timely information · Visibility of open items · Fewer emergencies · Less dependence on key people
See what lies behind itA less stressed team
Your people spend a good part of the day chasing information and approvals.
How you would notice Fewer interruptions · Fewer chased approvals · Less repetitive work · Less after-hours work
See what lies behind itThese are examples to talk about, not targets or promised results. Each company defines what it wants to improve and how it will observe it.
Recognition
Do any of these problems sound familiar?
Almost none of them start out as a software problem. All of them end up affecting your control, your margin and your time.
01
Everything still depends on me.
The decisions, the judgment and the memory of the company live in a handful of heads.
02
Every area has different numbers.
More time goes into reconciling data than into using it to decide.
03
We sell more, but operations get harder.
Every point of growth brings more coordination, more supervision and less margin.
04
Our systems do not talk to each other.
Good tools were bought and the whole is still fragmented.
05
My team spends too much time on manual work.
Re-entry, reconciliation and follow-up eat the capacity you need in order to grow.
06
We want to use AI, but we do not know where to start.
The question is not where to put AI, but which job or decision we want to improve with it.
Our perspective
The problem isn't always the tool.
Many companies arrive looking for CRM, ERP, automation or AI. Sometimes that is the right solution. Other times the real problem is in the process, the information, the responsibilities or the sequence.
A company can have five systems and ten tools and still be fragmented, manual and dependent. More technology doesn't automatically mean more capability.
First we understand what you want the investment for and what has to change. Then we decide what makes sense to do or buy.
What got you here may not be enough to take your company to its next stage. That does not invalidate what you built: it signals that new capabilities are needed.
How a process evolves
Many companies know how to do their work. The hard part is recording it.
Without timely, reliable records, measurement loses its footing, control weakens and improvement becomes guesswork. That is why recording has to cost as little as possible for the person doing the work.
- 01
Operate
Doing the work: selling, delivering, billing, buying.
- 02
Record
Making the work leave useful evidence, on time and with as little effort as possible.
- 03
Measure
Knowing how much, when and with what result.
- 04
Control
Seeing in time what is drifting, and acting.
- 05
Improve
Changing the process based on what was observed.
- 06
Automate
Letting the tool handle the repetitive part of a process that is already clear.
- 07
Learn
Using information to anticipate and decide better. This is where AI can contribute.
The cycle applies to sales, operations and administrative processes, and each process can be at a different point. You don't need to put the whole company in order to start improving one.
DespegaPYME Diagnostic
Before deciding what to buy, understand what should change first.
The DespegaPYME Diagnostic looks at the company as a system in order to identify gaps, priorities and an initial modernization route.
An honest diagnostic can also conclude that you do not need to intervene yet. That conclusion is a valid result.
Learn about the DiagnosticWhat you get
- 01 Maturity profile
- 02 Main gaps
- 03 Risks
- 04 One to three priorities
- 05 Business Modernization Map
- 06 Recommended next step
Knowledge
You can learn something useful even if you don't want to buy anything yet.
Let's talk
Not sure where to start?
Tell us what is happening. The first conversation is for working out whether there is a problem we can help with, and what the right next step would be.
If your situation does not require intervention yet, we will tell you so.